This contract will come into effect as soon as the driver is allocated the job from the platform.
it will cause legal and payment issues between the Book Any Van company and the driver who made the job done.
-The Customer may make changes to the Job booking up to 23:59 hours on the day before the Job is scheduled to start by using the link in the confirmation email Book Any Van sent to the Customer.
-If the Customer cannot make the changes through the link then the Customer should use the direct contact
number which is: 01615435198
from 08:00am till 04:00pm 7 days a week. Or via the email adrress :
Support@bookanyvan.com
PLEASE NOTE: THERE WILL BE NO REFUND OFFERED IF THE CUSTOMER HASN’T CANCELLED THE BOOKING 24 HOURS BEFORE THE ACTUAL BOOKING TIME.
-Book Any Van will try to make the requested changes as set out in the Customer Terms and the Customer should refer to the Customer terms for the consequences of any change requests that the Customer may make.
The customer can send his/her feed-back of the service along with any complaints to Book Any Van official Email.
Support@bookanyvan.com
Or add their honest review directly on the website.
-Payment for Jobs will be paid by the customer and collected by Book Any Van via the relevant Platform in accordance with the Customer Terms.
-If the Customer is using the Book Any Van Platform no payment will be made directly by or on behalf of the Customer to the driver nor shall any payment be accepted by or on behalf of the driver from the Customer.
-The customer can get a full refund if any unexplainable delay or unsolvable problem occurred with the removal job after contacting the support team showing legit proof of the poor service.
-In the event of loss or damage to the Customer’s items, both the Customer and the driver shall inform Book Any van Support team to solve the problem and estemate the damage cost to be paid.
- The driver shall be liable to the Customer for direct loss up to a maximum of the equivalent of the charges paid in relation to the relevant Job.
-The driver shall not be liable for losses that result directly or indirectly from or in connection with any of the following, regardless of any other contributory cause or event: A- war, invasion, act of foreign enemy, hostilities or a warlike operation or operations (whether war be declared or not), civil war, rebellion, revolution, riot, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power;
B- terrorism, which is defined as any act or acts including but not limited to the use or threat of force or violence or harm or damage to life or property (or the threat of such harm or damage) including but not limited to harm or damage by nuclear, chemical, biological or radioactive means, caused or occasioned by any person or group of persons, or so claimed, in whole or in part for political, religious, ideological or similar purposes; or
C- Any action taken in controlling, preventing, suppressing or in any way relating to (a) or (b) above. Nothing in these terms shall limit or exclude the driver’s liability for death or personal injury caused by their negligence or the negligence of their employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for any other loss which cannot be limited or excluded by law
-These Terms are governed by English law and the courts of England have exclusive jurisdiction over any disputes under these Terms.
-The Platform is designed for use in the United Kingdom for personal or business customers, and access to our Platform by you from any other jurisdiction other than the UK is entirely at your own risk.
-Nothing in these Terms creates or shall be deemed to create a joint-venture, partnership or agency relationship between the Customer, the driver and/or Book Any Van.
-Neither the Customer or the driver are allowed to transfer the rights or obligations under these terms to anyone.
-If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
-If either party breaches these terms and the non-breaching party takes no action, the non-breaching party will still be entitled to use its rights and remedies in any other situation where there is a further breach of these terms.
-These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.
We have set out below examples of where Extra Fees may be added to the Price. Some of these fees will be added automatically to Your total bill and set out in the receipt We send You. Other fees must be paid by You on the day of (and in good time for) Your Job.
| Fee | How do I pay |
|---|---|
| Congestion or Emission Zone charges and tolls | If we cannot include these in the Price and the Driver has to pay them to complete your job, we will charge the cost to you after the job has been completed. |
| Parking Fees | You need to pay these on the day of Your Job, at the collection and delivery location. If the Driver incurs any penalty for parking near the collection or delivery location, We will charge You the cost of the penalty charge. |
| Ferry Crossing | If We cannot include it in the Price and the Driver has to use a ferry service to complete Your Job, We will charge You the cost of the ferry to and from Your destination in addition to the Price. |
| Eurostar | If We cannot include it in the Price and the Driver has to use the Eurostar service to complete Your Job, We will charge You the cost of the train ticket to and from Your destination in additio |
| Overseas travel | If Your Job includes moving from one country to another, We may addWe initially provide the Price to You. These charges may include toll rojurisdictions outside the UK. |
| Storage | If a Driver cannot complete Your Job because of something that is in Your control (e.g. not being at the delivery location, providing an incorrect delivery location or not giving a Driver an access code) the Driver may keep the Item(s) for as long as necessary to complete Your Job or return the Item(s) to the collection location. If this happens, We may charge You for the storage and/or return of , or extra time to deliver, the Item(s) and the cost of the Driver securing the Item(s) until delivery can be made |
| Municipal Waste Fees | If Your Job includes delivery of Item(s) to a municipal waste or recycling facility, We may add the cost of any licence fee required if the Item(s) constitute commercial waste. |
| Debt collection costs | If, on completion of the Job, We are unable to debit Your Payment Card due to Your actions (e.g. freezing a debit/credit card) We will try to collect the Price and any Extra Fees. We may instruct a third-party to collect the debt owed to Us and We reserve the right to claim for Our costs of recovery using a third-party debt collection agent or through the courts. |
1. Packing Your Items • You must use Your best efforts to pack Item(s) relevant to the Job You have booked so that it or each can be transported safely without damage to the good(s) or injury to the person moving the good(s). It is Your responsibility to pack everything before the date of Your Job. • If You are not sure how to pack something correctly then You can find video guides on the internet as well as articles to help You on our social media platforms or you can ask Us emailing: support@bookanyvan.com
2. Be prepared • You should be at the address for Your Job with Your good(s) ready to go at the time agreed for Your Job. If You are not, Your Driver may cancel Your Job. You will still be charged by Us 100% of the Price. • If a Driver arrives and Your good(s) is or are not ready to be loaded onto the Driver’s vehicle the Driver may wait for up to 15 minutes (but does not have to) but after that will leave without Your Item(s) and You will be charged 100% of Your Moving Fee. Your Job may be one of several the Driver is completing that day and so the Driver cannot always wait for Your good(s) to be prepared for move. • We recommend that You take a photo of each Item included in Your Job before it is moved so that You can easily show Us if an Good was damaged in transit.
3. Special items • Every Job is important to Us and some goods need extra care and attention, or Your Driver may not be able to complete Your Job. If any of the following goods described in this Appendix are included in Your Job, then You agree to terms set out below.
| Item | Packing/Moving requirements |
| The weird, fragile | We get asked to arrange Drivers to move a wide range of Items but there are some things Drivers will not move including anything illegal, certain animals or hazardous materials. If You have Items You want to move but that You did not tell Us about when You booked Your Job then We do not guarantee that the Driver will take these Items. If You are in doubt then contact Us using the Instant Support functions on Our Platform before You book Your Job. If We do not list an Item on Our Platform, it is very likely the Driver will refuse to take it |
| Dismantled is the only way to move | If You need to move an Item that can be disassembled, then You must disassemble it and secure the Item for transport before Your Driver arrives. This would include for example: a shed, playhouse, an aviary, garden furniture, pet cages, or outdoor play equipment. It can be helpful to keep all the screws in one bag and tape this to the furniture so You can reassemble it at Your destination. Our Drivers only carry very basic tools, but they are not booked to disassemble or reassemble any Items, and this will need to be done by You |
| Piano | You must tell Us if You want to include a Piano in Your Job and You must secure the piano for transport before the Driver arrives to collect it. |
| Flat Pack Furniture | Flat Pack Furniture of any kind should not be disassembled as this can weaken the good and cause damage during transport. Neither Book Any Van nor Your Driver accept liability for damage to Flat Pack Furniture and Your Driver will not disassemble or reassemble any Item including Flat Pack Furniture. |
| TVs | These must be removed from any wall mount before the Driver arrives and wrapped in cardboard. A Driver may refuse a Job if a Television has not been removed from a wall mount. |
| Fridges and Freezers (not American – see below) | You need to remove any kitchen cabinet casing and You must defrost Your Fridge or Freezer (or combination of the two) before You try to move it. You may also need to disconnect it from the electricity (or just unplug it). Defrosting it can take up to 24 hours , so You need to do this well before the day of Your Job booking. If You have not defrosted Your good(s) and removed all the contents, then Your Driver can refuse to move it. After a Fridge or Freezer is delivered and put in its permanent place, We suggest it is left for 24 hours to settle before it is powered back on. |
| American Style Fridge Freezers | These Items must be explicitly listed in Your Job as they are non-standard size. A Driver can refuse to move this good if the Job does not explicitly include it in the inventory. The Item should be defrosted, disconnected and unplumbed in the same way as a standard fridge freezer and once moved allowed to settle for 24 hours before being powered on. | Washing Machine | You need to remove any kitchen cabinet casing, You must empty the machine of any washing or other goods, and You must disconnect the machine from the mains water, electricity and any drainage. This needs to be done before the Driver’s scheduled arrival time. | Dishwasher | You need to remove any kitchen cabinet casing and You must empty the machine and You must disconnect it from the mains water and electricity. This needs to be done before the Driver’s scheduled arrival time. | Items worth over £300.00 | If any individual good to be moved in Your Job is worth more than £300.00 You will appropriately insure that/those good(s) against loss or damage as Our liability and the Driver’s liability to You is capped. |
• If any of the circumstances set out below apply to Your job, then You agree to the terms set out below.
| Restricted Parking | You must arrange for suitable parking arrangements for the Driver to park, load and unload Your good(s). You must also pay for any parking permits or pay and display tickets the Driver will need to complete Your Job. These include, but are not limited to, suspended bays, parking permits, width restrictions and parking distances from Your premises. If the Driver has to pay for any parking related costs directly linked to Your Job, then Your Pay ment Card will be charged the amount of the parking costs incurred in addition to the Moving Fee. |
| Access to the pickup/drop off address | You must make sure the Driver and vehicle has safe and easy access to the pick-up and drop-off addresses. If You have any special instructions the Driver can use in order to access these locations, You must tell Us before hand. You can do this in the booking screen or immediately after completing a booking by emailing Us at: ***************** |
APPENDIX 4 – BOOK ANY VAN DISPUTE RESOLUTION POLICY
THIS DISPUTE RESOLUTION POLICY SHALL APPLY BETWEEN BOOK ANY VAN, CUSTOMERS AND (ALL AS DEFINED IN THE CUSTOMER TERMS). THIS POLICY SETS OUT HOW BOOK ANY VAN WILL HANDLE DISPUTES RAISED BY CUSTOMERS OR DRIVERS AND HOW CUSTOMERS AND BOOK ANY VAN DRIVERS ARE EXPECTED TO RESPOND TO SUCH DISPUTES.
1.1 BOOK ANY VAN provides a procedure for resolving disputes between Customers and Drivers and will use its reasonable endeavours to mediate any dispute between the Customer and the Driver where such dispute is submitted to BOOK ANY VAN via the Disputes Procedure, and all parties comply with the terms set out in this Dispute Resolution Procedure.
1.2 In accordance with the Customer Terms and the Drivers Terms, Book any Van is not liable to the Customer for any failure by the Driver to undertake the Driver Delivery Services as anticipated or at all.
1.3 Book Any Van provides assistance to the Customer and the Driver on a non-contractual basis in an effort to ensure that Customers are able to have any complaints heard in a fair manner. Book Any Van is however not obliged to engage in any dispute resolution process with a Customer who has been or is suspected of being abusive towards a Driver or any member of staff or agent acting on behalf of Book Any Van.
Once the Driver has departed following delivery of the goods, or in the event that the driver does not deliver the goods or has not been able to find the goods in accordance with clause 4 below, the Customer shall submit all enquiries relating to loss or damage to Book Any Van and not to the Driver. Failure to comply with this requirement may cause a delay in the resolution of any dispute.
In the event of damage to good(s), if the Customer wants Book Any Van to attempt to resolve the issue using this Dispute Resolution Procedure the Customer must:
1.Retain the good(s) in the condition in which the good(s) were received from the Driver;
2.If possible, take pictures of the good(s) in the condition in which they were received from the Driver;
3. Inform Book Any Van via Instant Support on the relevant Platform within 24 hours of receipt of the good(s) of the condition of the good(s) on receipt from the Driver and include photographic evidence if it is available; and
4. Inform Book Any Van of any circumstances which the Customer believes may have led to the damage to the good(s).
In the event of non-delivery of good(s), if the Customer wants Book Any Van to attempt to resolve the issue using this Dispute Resolution Procedure the Customer must:
1.contact Book Any Van via Instant Support within twenty-four (24) hours of the expected delivery date as set out on the Platform (“Expected Delivery Date”), to notify Book Any Van of the Driver’s failure to deliver;
2.provide to Book Any Van proof that the Driver has collected the good(s) from collection location; and
3.permit Book Any Van a reasonable amount of time to engage with the Driver to search for and locate the lost item
1. In addition to the information set out in clauses 3 and 4 above, both the Driver and the Customer shall provide all other information requested by Book Any Van to assist with its assessment of a dispute within 2 days of receipt of Book Any Van’s reque
2.If the information requested is not received within the above timescales, Book Any Van may refuse to mediate the dispute
3.Book Any Van may also ask for an estimate of repair costs for damaged good(s), or confirmation that good(s) cannot be repaired, to be supplied by a specialist in the relevant type of repairs.
1.Book Any Van will use reasonable efforts to investigate the complaint and find a solution that is fair to both the Customer and the Driver.
1.Book Any Van shall retain all charges paid by the Customer to Book Any Van in respect of the delivery of the relevant good(s) throughout the period of any dispute process and until the period for contesting a decision, as set out below, has passed.
2.In the event that the dispute is not resolved via the Disputes Procedure, the Customer and the Driver shall make alternative arrangements for the resolution of the dispute.
3.If the Customer or the Driver wishes to contest any decision made via the Disputes Procedure, they must write to Book Any Van at enquiries@bookanyvan.com within seven (7) days from the date of the decision.
4.Book Any Van does not accept any liability in respect of the Disputes Procedure, including any failure of the procedure to resolve the dispute
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE BOOKING ANY JOB ON THE PLATFORM.
This contract comes into effect as soon as the driver is allocated the job from the platform.
1. Parties and Contracts:
The job is to move items and handle house removals mentioned on the platform from a specific pick-up location to a specific drop-off location.
The job requires a man and van, sometimes with helpers to complete the task.
The job requires hours on the road, so the driver must perform regular vehicle checks before accepting the job. In case of any sudden breakdown causing delay in pick-up or drop-off times, the driver will be charged for every thirty minutes of delay, depending on the severity of the breakdown and its impact on the overall booking process.
-Book Any Van support team will be following up with both customers and drivers via direct contact or any other available way to make sure the process goes smooth with no problems as much as possible.
The job starts when the driver confirms that they are on their way to the pick-up location and provides an approximate time of arrival, which will be communicated to the customer at the pick-up address.
The job is considered done when the driver swipes to the final job status, which is "finished unloading" at the drop-off location, and confirms this with the support team, ensuring the job is done with the customer.
The jobs completed will be followed up by feed-back calls to ensure service quality.
-All Book Any Van drivers will be evaluated and ranked accordingly.
This contract will come into effect as soon as the driver is allocated the job from the platform.
-If the drivee books a job and un-assign himself/ herself from the booking 24 hours before the pick-up time shown on the schedule, will cause extra cost and it shall be given to the new driver and charged on the original driver who took the job.
The driver shall swipe as follows:
Note: Any missed or delayed swiping will result in a deduction of 20 pounds.
-The driver must provide Book Any Van support team with specific location and (ETA) estimated time of arrival to the pick-up and drop off locations, loading and unloading process as there will be deductions as follows:
We have set out below examples of where Extra Fees may be added to the Price. Some of these fees will be added automatically to Your total bill and set out in the receipt We send You. Other fees must be paid by You on the day of (and in good time for) Your Job.
| Fee | How do I pay |
|---|---|
| Congestion or Emission Zone charges and tolls | If we cannot include these in the Price and the Driver has to pay them to complete your job, we will charge the cost to you after the job has been completed. |
| Parking Fees | You need to pay these on the day of Your Job, at the collection and delivery location. If the Driver incurs any penalty for parking near the collection or delivery location, We will charge You the cost of the penalty charge. |
| Ferry Crossing | If We cannot include it in the Price and the Driver has to use a ferry service to complete Your Job, We will charge You the cost of the ferry to and from Your destination in addition to the Price. |
| Eurostar | If We cannot include it in the Price and the Driver has to use the Eurostar service to complete Your Job, We will charge You the cost of the train ticket to and from Your destination in additio |
| Overseas travel | If Your Job includes moving from one country to another, We may addWe initially provide the Price to You. These charges may include toll rojurisdictions outside the UK. |
| Storage | If a Driver cannot complete Your Job because of something that is in Your control (e.g. not being at the delivery location, providing an incorrect delivery location or not giving a Driver an access code) the Driver may keep the Item(s) for as long as necessary to complete Your Job or return the Item(s) to the collection location. If this happens, We may charge You for the storage and/or return of , or extra time to deliver, the Item(s) and the cost of the Driver securing the Item(s) until delivery can be made |
| Municipal Waste Fees | If Your Job includes delivery of Item(s) to a municipal waste or recycling facility, We may add the cost of any licence fee required if the Item(s) constitute commercial waste. |
| Debt collection costs | If, on completion of the Job, We are unable to debit Your Payment Card due to Your actions (e.g. freezing a debit/credit card) We will try to collect the Price and any Extra Fees. We may instruct a third-party to collect the debt owed to Us and We reserve the right to claim for Our costs of recovery using a third-party debt collection agent or through the courts. |